Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Young Shepherd. The terms “we”, “us”, and “our” refer to Young Shepherd. Young Shepherd operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience.
Our store is hosted on Shopify Inc. (“Shopify”), which provides us with the online e-commerce platform that allows us to sell our products and services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, including our Privacy Policy and Refund Policy, govern your access to and use of the Services.
Please read these Terms carefully, as they include important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your province or territory of residence, or that you have obtained the consent of a parent or legal guardian.
To access certain features of the Services or to place an order, you may be required to provide personal information including your name, email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, complete, and that you have the legal right to provide it.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not sell, transfer, assign, or license your account to another person.
SECTION 2 – PRODUCTS
We make reasonable efforts to display product descriptions and images accurately. However, colours and product appearance may vary depending on your device, display settings, or lighting conditions.
We do not guarantee that product appearance, fit, or quality will meet your expectations. All product descriptions, availability, and pricing are subject to change at any time without notice.
We reserve the right to discontinue any product or limit quantities sold, at our sole discretion.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase products. We reserve the right to accept or decline any order for any reason.
An order is not accepted until payment has been successfully processed and we have confirmed acceptance. Once an order is accepted, cancellation or modification may not be possible.
If an order is cancelled or modified, we will attempt to notify you using the contact information provided at checkout.
All purchases are subject to our Refund Policy.
You represent that purchases are for personal or household use only and not for resale or commercial distribution.
SECTION 4 – PRICES AND BILLING
Prices are listed in the currency shown at checkout and are subject to change without notice. Prices do not include applicable taxes, shipping, customs, or import duties unless stated otherwise.
You agree to provide current, complete, and accurate billing and payment information and authorize us to charge your selected payment method for all purchases.
You represent and warrant that you are authorized to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events beyond our control.
Risk of loss and title to products pass to you upon delivery to the carrier, to the extent permitted by applicable law.
Nothing in this section limits your rights under applicable Canadian consumer protection laws.
SECTION 6 – INTELLECTUAL PROPERTY
All content included in the Services, including text, images, graphics, logos, designs, videos, and software, is owned by or licensed to Young Shepherd and is protected by Canadian and international intellectual property laws.
You may use the Services for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.
All trademarks, logos, and brand elements are the property of their respective owners.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services that we do not control or monitor. These tools are provided “as is” and “as available.”
We are not responsible for any issues arising from your use of third-party tools. Use of such tools is at your own risk and subject to the third party’s terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.
Accessing third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Young Shepherd uses Shopify to power its online store. All purchases are made directly with Young Shepherd, not Shopify.
You agree that Shopify is not responsible for any claims, damages, or losses arising from purchases made through our store, and you release Shopify from all related liability.
SECTION 10 – PRIVACY
Personal information collected through the Services is governed by our Privacy Policy and applicable Canadian privacy laws, including PIPEDA.
By using the Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit feedback, reviews, or suggestions, you grant us a perpetual, worldwide, royalty-free, sublicensable licence to use such feedback for any lawful purpose.
You represent that your feedback does not infringe any third-party rights and is lawful.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed, and to cancel orders affected by such errors.
SECTION 13 – PROHIBITED USES
You agree not to use the Services for unlawful purposes, to infringe intellectual property rights, to transmit malware, or to engage in abusive, deceptive, or harmful conduct.
We reserve the right to suspend or terminate access if you violate these Terms.
SECTION 14 – TERMINATION
We may terminate or suspend your access to the Services at any time, without notice, for violation of these Terms.
Sections that by their nature should survive termination will remain in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” to the fullest extent permitted by law.
Nothing in these Terms limits your rights under applicable Canadian consumer protection legislation.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Young Shepherd shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Services or products.
This limitation does not apply where prohibited by law.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Young Shepherd and its partners from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in full force.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Young Shepherd regarding the Services.
SECTION 20 – ASSIGNMENT
You may not assign your rights without our consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
SECTION 22 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 23 – CONTACT INFORMATION
Questions about these Terms can be sent to:
Young Shepherd
📧 support@youngshepherd.com
📍 Markham, Ontario, Canada