RETURN & REFUND POLICY

Last updated: January 20, 2026

We want you to be confident in your purchase. If something isn’t right, here’s how returns and refunds work.

Eligibility

• Items must be unused, unworn, unwashed, and in original condition

• Original packaging and tags must be included

• Return requests must be made within 14 days of delivery

Certain items may be final sale and not eligible for return (this will be clearly stated on the product page).

Non-Returnable Items

• Final sale items

• Gift cards

• Worn, washed, or damaged items

• Items returned without approval

How to Start a Return

Email us at support@youngshepherd.com with:

• Order number

• Reason for return

• Photos if the item is damaged or defective

Returns sent without approval may not be accepted.

Refunds

• Approved refunds will be issued to the original payment method

• Shipping costs are non-refundable unless the item was defective

• Processing time: 5–10 business days after inspection

Exchanges

If available, we may offer exchanges for size or defects.

Damaged or Incorrect Items

Contact us within 48 hours of delivery with photos so we can resolve the issue.

This policy does not limit your rights under Ontario or Canadian consumer protection laws.